New clients please allow additional 15 minutes for consult prior to your session. Established clients please allow 10 Minutes prior.
Reservations made within the 24 Hour Cancellation/Rescheduling window may require a credit card to hold the reservation.
Cancellation/Rescheduling Policy We understand that unanticipated events happen occasionally in everyone’s life. Your session time is reserved exclusively for you. We take great care in preparing for your session. Kindly notify us as soon as possible if you are unable to keep your reservation. In our desire to be effective and fair to all clients, the following policies are honored:
24 hour advance notice is required when canceling or rescheduling an appointment. This allows the opportunity for someone else to schedule an appointment. You may Cancel or Reschedule up to the day prior to your reservation by 4pm without charge. If unable to provide 24 hours advance notice you will be charged the full amount of your session. This amount must be paid prior to your next scheduled session.
Cancellations after 4pm day prior to your scheduled reservation will be considered Same Day Cancellation and will incur Cancellation Fee equal to full amount of your session. Massage/Bodywork is not appropriate care for infectious or contagious illness. Please cancel your appointment as soon as you are aware of any infectious or contagious condition.
No-shows Anyone who either forgets or consciously chooses to forgo their appointment for whatever reason will be considered a “no-show" and will be charged the full amount for their missed appointment. This amount must be paid prior to your next scheduled appointment.
Late Arrivals If you arrive late, your session may be shortened in order to accommodate others whose appointments follow yours. Depending upon how late you arrive, your therapist will then determine if there is enough time remaining to start a treatment. Regardless of the length of the treatment actually given, you will be responsible for the “full” session. Out of respect and consideration to your therapist and other customers, please plan accordingly and be on time, as this time is reserved exclusively for you.
We reserve the right not to rebook for repeated Cancellations or No Show's.
Thank You for being mindful in honoring our Cancellation/Rescheduling Policy.